General:

Payment Policy:
We accept  MasterCard and Visa . There will be no surcharge for the use of a credit card. Your card will be billed once the order is processed and ready to be shipped.

When using your credit card be sure to provide your exact billing address and phone number your credit card has on file on you. Incorrect information may cause a delay in processing your order.

Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Bela Baby reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require verifications or information before accepting any order.

Cancellation Policy:
Should you wish to cancel an order after it has been shipped, you would be required to refuse delivery of your shipment. A cancellation fee of 7% along with applicable fees and shipping charges will be charged to your account.

Return and Exchange Policy:
Products are subject to manufacturer's restrictions and can be returned within 30 days of receiving for refund or replacement and the following terms and conditions will apply.

You are responsible for return shipping in all cases. Items can not be returned after 14 days of receiving.

Important: Please fill out this form prior to your return.

Returns: All returns of non-defective products will be subject to a fee of $7 to cover shipping charges. Items for which shipping was paid will not be subject to this fee.

Safe Shopping Guarantee:
"We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Bela Baby. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures."

Transactional Information:
We make every effort to ensure that your purchase experience at Bela Baby is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://…) in the Web site address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically as and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.

Data Sharing:
Bela Baby does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Bela Baby gives your name, shipping address, phone number, and order information to our shipping carrier. Bela Baby also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Bela Baby has strict guidelines requiring all third parties to keep any shared personal information confidential.

If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at info@belababy.com , or call us at 1-877-BELA-123

Sales Tax Information:
If required by law, Bela Baby will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of New York.

Shipping Policy:
Bela Baby does not ship on Saturday or Sunday. Due to shipping restrictions we cannot deliver to P.O. Boxes. Standard shipping takes 3 to 7 business days.